TWC BioSearch
Discount Research Software Agent

 

Support
TWC BioSearch Software Customer Satisfaction Program 
The TWC BioSearch customer satisfaction programs have been developed to provide our customers with top quality support for our software. The programs we offer are designed for the customer to receive direct support for technical issues.  Customer satisfaction in our products is a vital aspect of how we rate program functionality and usability. With that in mind here are the programs that we offer:
Basic Program:
  1. One-year telephone or e-mail support by TWC BioSearch.
  2. Does not include updates or upgrades except for bug fixes.
  3. Call history and tracking of individual customer problems.
Priority Program:
  1. One-year telephone or e-mail support by TWC BioSearch.
  2. Web downloads of updates but not upgrades.
  3. Priority status and callbacks before basic program subscribers.
  4. Direct access to level 2 support as required. (direct access to the developer).
  5. Call history and tracking of individual customer problems.
Purchasing a TWC BioSearch Customer Satisfaction Program will not only increase uptime; it will also increase program dependability. It is our goal to provide our customers with positive technical service experiences. We will achieve this with consistent professional support, and the tracking of each customer’s support history.
Our programs for support can be added to the price of purchasing the software or for the price of purchasing an upgrade. The TWC BioSearch technical support group will gladly answer any questions about the affordability and reliability of our Customer Satisfaction Programs. 
Ask TWC BioSearch about our Progarm Updates
 
Any support questions you may have can be directed to Patrick Hung Jean Cummings at: 
support@twcbiosearch.com 
 

TWC Biosearch International Home Page